Joe McCarville - Lead Yourself First Before You Lead Others - Jono Poon

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Joe McCarville has over 20 years of experience in 911 emergency communications. Over the course of the 20 years, Joe has been a dispatcher, Manager for a countywide consolidation and is currently working as an Operations Manager at an agency in Iowa.

In this episode, Joe McCarville shares with us the unspoken stories and challenges that emergency dispatchers and leaders have to face on a daily basis. He also shares with us the leadership strategies that have helped him lead his team more effectively as well as diffusing any conflicts within the team.

Managing high stress
Creating a supportive culture
Utilising technology to lead and support more effectively
How you can start leading yourself better before you lead others
Learning how to handle communication and leadership conflicts
Why you need to get comfortable with having the tough conversations
Why listening to the people that you’re helping is so crucial
Learning and growing as a better leader each and every day
How being more curious could help you make better decisions
How being calm will help you make effective decisions to solve challenges

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